Return / exchange
In order to avoid the need to exchange or return an item, it is advisable to contact our customer service specialists who will answer any questions you may have and make any necessary measurements. It will take much less time than exchanging or returning the item.
If upon receipt of an item you find that you are not satisfied with its color, size or visual appearance, you have the right to return or exchange it for another item. This must be done within 14 days of receipt.
To return or replace an item, you must contact us via email – firstname.lastname@example.org. Items can be replaced using the Omniva parcel machine or Venipak courier service. GOODS CAN BE REPLACED FREE OF CHARGE for a product of the same model or price. It is also possible to exchange for a more expensive item, in which case the buyer pays the price difference.
To make the exchange of goods as simple and quick as possible, we provide the opportunity to apply for a SYNCHRONIZED PRODUCT EXCHANGE.
This will allow you to give away the original product and recieve the exchange product at the same time. To ensure a successful exchange and to avoid unforeseen complications, please call our customer service line at +371 27335888 or write an email to email@example.com and inform the seller of the item you want to exchange and the time you want to exchange. It may take 1-2 business days for the goods to be exchanged by courier from the moment you notify us that you wish to exchange the goods.
The returned item must have no traces of use and must have preserved and undamaged labels, stickers, box and packaging. Do not paste the return address on a shoe box not packed in a plastic bag!
The first exchange of goods through Omniva parcels and Venipak courier service is free of charge for customers. In case of re-exchange, the delivery costs are borne by the customer. If the item is returned, shipping costs are borne by the customer.
When returning the item, you must attach the original proof of purchase – check, purchase invoice or delivery note. Confirmation of purchase in your e-mail is not considered as proof of purchase by which you can return the product.
Money for the returned item will be transferred to the bank account specified by the customer within 14 days of receipt of the item. Shipping costs are non-refundable.
Return procedure for defective goods
If the ordered item has a factory defect, you have the right to request the item to be repaired or replaced. You can ship your item back within 2 weeks via Venipak courier or via the omniva parcel machine after contacting our customer service specialist.
The returned item must be accompanied by the following information:
Customer’s name and contact details;
Description of the defect;
The original proof of purchase – check, purchase invoice or delivery note. Confirmation of purchase in your e-mail is not considered as proof of purchase by which you can return the product.
The product must be dispatched no later than 2 weeks after the discovery of the defect. If sent later, the money will not be returned. Also, the item returned due to a defect must be clean, not further damaged or worn.
If the product is found to be defective, all postage will be refunded to the customer.
Bestshoes Online Store is not responsible for:
Damage to the goods due to the customer’s fault or improper care;
Defects due to misuse of the good;
For natural physical wear and tear caused by the use of the good.