Return / exchange
Return of the items is possible within 14 days from the moment when the buyer receives the items.
If you find that you are not satisfied with the color, size or visual appearance of the product, you are entitled to return it.
Before returning the item, contact us at firstname.lastname@example.org and inform us of the reason and details of the transfer.
Exchange is also possible against another, more expensive model. In this case, the buyer has to make a premium. For availability, please write to email@example.com.
If the buyer himself returned the goods by post, courier or other transport, all costs related to the sending of the items are covered by the sender (buyer).
When returning the product, you must also attach the original proof of purchase (receipt) or the purchase invoice. Purchase confirmation in your e-mail is not considered as a proof of purchase on the basis of which you can return the product.
If the conditions are met, the money will be transferred to your bank account no later than 30 days from the date of receipt of the returned item.